Refund Policy

Effective date: 1 January 2025 · Last updated: 1 January 2025

🛡️

14-Day Money-Back Guarantee

We stand behind AIOLGY. If you're not satisfied within 14 days of your first paid subscription charge, we'll refund you in full — no questions asked.

How to Request a Refund

Email us within 14 days

Send a refund request to support@aiolgy.net with the subject line "Refund Request" and include the email address associated with your account.

We confirm within 24 hours

Our team will verify your request and confirm eligibility within one business day.

Refund processed to original payment method

Approved refunds are returned to your PayPal account within 5–10 business days, depending on your bank.

Eligibility

You qualify for a full refund if:

Your refund request is submitted within 14 calendar days of the charge date.
This is your first paid subscription to AIOLGY (one refund per customer).
Your account is in good standing and has not been suspended for Terms of Service violations.

Situations Not Covered

Refund requests submitted more than 14 days after the charge date.
Subsequent monthly billing charges (after the first payment).
Accounts terminated due to abuse, fraud, or Terms of Service violations.
Charges resulting from account sharing or unauthorised use.

Renewals & Cancellation

Monthly subscriptions renew automatically. To avoid being charged for the next cycle, cancel your subscription from your dashboard before your renewal date. Cancellation stops future charges but does not generate a refund for the current billing period unless you are within the 14-day guarantee window of your first payment.

Partial Month Credits

Outside the 14-day guarantee window, we do not offer pro-rated refunds for unused portions of a billing period. You retain full access to your plan until the end of the period you paid for.

Exceptional Circumstances

We review requests outside the standard policy on a case-by-case basis in genuine exceptional circumstances (e.g. prolonged service outage, billing error). Contact support@aiolgy.net and we will do our best to help.

Contact

Refund requests and billing questions: support@aiolgy.net
We aim to respond to all enquiries within one business day.